Whether you’re leading an organization or are part of a cross-functional team, working with people is like riding a rollercoaster. Sometimes, you’re climbing in unison together, full of nervous energy as you anticipate the thrill of cresting that hill. Other times, everything goes willy-nilly. Some folks love the ride and want to go again. Some are scared but heading in the same direction. Others just want off the ride as soon as possible. They may say that they didn’t want to go on the ride in the first place… that someone else “made them do it.”
Others take a different approach. It’s painful to admit you made a mistake or let someone down. So instead, they take the path of least pain. They come up with an excuse.
- “The e-mail didn’t make it through… darn internet!”
- “The cell phone doesn’t get good reception, and I missed the call. Darn phone company!”
- “Traffic was awful , and it made me late. Darn 405 freeway!”“
- The dog ate my business plan!”
The happiest and most successful people in the world have no need for excuses. If they mess up, they own it, apologize and do it better next time and again and again… until there is no need for excuses.